Privacy Policy

At Hybits Inc. ("visawork.ai", "we", "us", or "our"), we are committed to protecting your privacy and handling your data with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered immigration case management platform.

Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, law office name, phone number
• Profile Information: Professional title, role, organization details
• Case Data: Immigration case information including petitioner and beneficiary details, documents, forms, and case notes
• Payment Information: Billing address, payment method details (processed securely by our payment processor)
• Communications: Messages, support requests, and feedback you send to us

1.2 Information Collected Automatically

• Usage Data: Features used, AI operations performed, credits consumed, time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Tracking: Session cookies, authentication tokens, preference data
• Log Data: Server logs, error reports, performance metrics

1.3 AI Processing Data

• Document Content: Text and data extracted from uploaded documents (passports, visas, I-94s, etc.)
• AI Interactions: Prompts sent to AI models, AI-generated responses, user corrections to AI output
• Processing Metrics: AI confidence scores, extraction accuracy, processing time

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI-powered immigration case management platform
• Power semantic search and AI operations using enterprise AI technology
• Store and organize immigration documents securely in the cloud
• Manage your account, billing, subscriptions, and credit usage
• Communicate with you about service updates, security alerts, and support
• Improve our AI models, develop new features, and enhance accuracy
• Analyze usage patterns and optimize platform performance
• Prevent fraud, ensure security, and comply with legal obligations
• Send marketing communications (with your consent, where required)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with trusted third-party service providers to deliver our platform. These providers assist with cloud hosting, AI processing, payment processing, and email services. All providers are carefully vetted and contractually obligated to maintain the security and confidentiality of your data.

3.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service or protect our rights
• Prevent fraud or security threats
• Protect the safety of our users or the public

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. You will be notified of any such change.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: AES-256 encryption at rest, TLS 1.3 encryption in transit
• Access Controls: Role-based access control (RBAC), multi-factor authentication
• Infrastructure: Enterprise-grade cloud infrastructure with regular security updates
• Monitoring: 24/7 security monitoring and intrusion detection
• Backups: Regular encrypted backups with disaster recovery procedures
• Document Storage: Secure cloud storage with private access controls

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format (JSON/CSV export)
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at support@hybits.com. We will respond within 30 days.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., tax, accounting, immigration records)
• Resolve disputes and enforce our agreements

After account closure, we may retain certain information for up to 7 years for legal compliance and audit purposes.

Document Deletion: You can permanently delete documents at any time. Deleted documents are removed from our systems within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Authentication (JWT tokens), security, session management
• Preference Cookies: User settings, language preferences, dashboard customization
• Analytics: Usage tracking, performance monitoring (optional)

For more details, see our Cookie Policy.

8. Third-Party Links

Our service may contain links to third-party websites or services (e.g., USCIS). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

9. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@hybits.com.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a prominent notice on our service. The "Last Updated" date will reflect the most recent revision. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: